Ittehad Textils mystery-Festive Collection

Shipping Policy

At Eshaal Collection, we strive to deliver your order quickly and safely.

• 
  Nationwide Delivery (Pakistan): Flat shipping rate of Rs. 350.
  
• 
  Orders are processed within 1–2 business days.
  
• 
  Estimated delivery time is 2–5 business days, depending on your location.
  
• 
  During sales, Eid, or public holidays, deliveries may take slightly longer.
  
• 
  You will receive tracking details once your order has been dispatched.
  

Order Confirmation

After placing your order, our team may contact you to confirm your order before dispatch.

Returns & Exchanges

We only accept returns or exchanges in the following cases:

• 
  You receive the wrong item.
  
• 
  You receive a damaged or defective product.
  
• 
  You receive an incorrect size due to our packing error.
  

To request a return or exchange:

• 
  Contact us within 48 hours of receiving your order.
  
• 
  The product must be unused, unwashed, with original tags and packaging.
  
• 
  Proof of purchase and clear photos of the item are required.
  

Non-Returnable Items

Returns or exchanges are not accepted for:

• 
  Change of mind.
  
• 
  Color differences caused by screen or lighting variations.
  
• 
  Sale or clearance items (unless damaged or incorrect).
  
• 
  Products that have been worn, washed, or altered.
  

Refunds

If a refund is approved, it will be processed through the original payment method or bank transfer within 5–10 business days after the returned item has been inspected.

Contact Us

If you have any questions regarding shipping or returns, please contact our customer support team.